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KPLC’s Token Crisis Worsens With Close of Customer Care Platforms

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  • Kenya Power Company, famous for its NSE ticker KPLC, has issued a statement noting that the hitch on its prepaid payment system and other services has deteriorated.

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    A report sent on Monday, April 16, at noon indicated that the failure of the system affected the performance of its customer care activities.

    The error started Sunday evening, April 25 and is blocking customer operations in several locations as well as token purchases and billing payments.

    On Monday morning, the KPLC initially indicated that the issue had been resolved and was only delayed due to increased demand. Two hours later, the company announced that the crisis had continued and affected all of its customer care services.

    Customer keys in token on prepaid electric meter.

    File

    “We are addressing a technical crisis that has affected our business operations since last evening.

    “The hitch restricts customer activity including billing inquiries, token purchases and billing payments,” the statement said in part.

    The electricity distribution company also noted that customer interaction through the 97771 telephone line communication channels has also been affected.

    Other services that experienced the problem include * 977 #, social media stations and banking activities.

    There was violence online and away after some users stayed up all night due to an error in the shopping system.

    Kenya Power explained that the hitch was caused by an increase in activity leading to delays in the purchase of tokens.

    Many Kenyans have been calling for the removal of the electricity company’s monopoly as many who tried to buy tokens were informed that ‘the recipient was not available’.

    Kenya Power is the only certified power distributor in the country.

    Kenya Power workers working on power lines at Soysambu Conservancy on February 22, 2021Kenya Power workers working on power lines at Soysambu Conservancy on February 22, 2021

    Kenya Power workers working on power lines at Soysambu Conservancy on February 22, 2021

    File

  • Source: KENYAGIST.COM

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