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KPLC Forced to Pay Electricity Consumer Consumers –


Kenya Power will be required to compensate consumers for losses incurred during a power outage if the Energy and Petroleum Regulatory Authority’s (EPRA) proposal is accepted.

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In a new regulation published Monday, May, the regulator wants to force the power utility to compensate consumers for financial loss, damage to equipment, bodily injuries and death due to power outages.

According to strict regulations that among other things meant to ensure consumers get the value of their money, power should be interfered with for the purpose of planned maintenance and emergency cases only.

If the proposal is approved, Kenya Power will be required to notify users at least two days before the planned disruption.

“The retail distribution and sale license will notify the consumer of the intended rejection or inconvenience, and specify the intended date and time of the inconvenience through appropriate means including public announcements on print media, radio broadcasts, electronic mail and SMS, “in part.

Read: Kenya Power Promises Fire Extinguishment, Severe Punishment For Offenders

Kenya Powe, however, is allowed to end the electricity supply without notice if there is an emergency but it is necessary to rectify the situation and advise its customers in a timely manner.

Supervision will also be required to set an assessment of electrical disturbances by EPRA monthly and annually as well as the average number of items any disruption of the customer experience for a particular period.

Strict rules require Kenya Power to set an average downtime for each customer served during the audit.

Failure to meet the performance standards of the retail sales license will revolve around fines ranging from fines for violations to the annual blanket penalty.

Read Also: EPRA Warns Kenyans About Fraud Robbers

For many years a loss company, which surprisingly enjoys monopoly in the Kenyan market, has left traders counting losses due to frequent power outages.

This has forced some business owners to buy waiting generators to continue their business in the event of a power outage.

However, not everyone can afford a generator and this has left small businesses at a loss whenever electricity is turned off.

Currently, the company provides compensation for injuries and damaged equipment, but does not compensate local and commercial customers for financial losses resulting from power outages.

Read Also: Kenyan Power Workers Possible to Continue National Strike

If Kenya takes that example, it will join the list of European countries that have implemented the regulations.

“The licensee shall be liable to pay compensation to the person if due to failure, poor quality or power supply, the person will incur damage to his property, financial loss, loss of life due to negligence or errors that can be avoided by the licensee. , provided that the violation is reported in writing within 30 days of the breach, ”the draft regulations read.

“Where the licensee pays compensation to the person, the licensee, in accordance with these regulations shall pay the prescribed amount, or payment, to that person within three months after the decision on the claim.”

Read Also: Kenya Power On The Red As Hit Debt Ksh115.2 billion

If the proposal persists, the plaintiff will be required to apply for compensation in writing within twelve (12) months after the breach.

Affected customers will automatically lose their right to seek redress in cases where they have hit power illegally and when other people such as vandals, falling trees, cars or planes are interfering with electrical networks.

A similar attempt, through the Bill, to force Kenya Power to compensate consumers was rejected in 2015.

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